Can I change my shipping address after placing an order?
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You can change your shipping address within 24 hours of placing your order by contacting our customer service team. Once your Spider Tracksuit has shipped, we cannot modify the delivery address.
What if I'm not home when my package arrives?
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If you're not available during delivery, the carrier will typically leave a notice and attempt redelivery. You can also arrange to pick up your Spider Tracksuit at the nearest carrier facility or request delivery to a neighbor or secure location.
Do you offer expedited shipping on weekends?
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Our warehouse operates Monday through Friday. Weekend orders will be processed on the next business day. However, once shipped, our carriers do deliver on Saturdays for expedited shipping options.
Can I track my Spider Tracksuit order?
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Yes! Once your order ships, you'll receive an email with tracking information. You can use this tracking number on the carrier's website to monitor your package's progress in real-time.
What happens if my package is lost or stolen?
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If your Spider Tracksuit package is confirmed lost or stolen, please contact us immediately. We'll work with you and the carrier to resolve the issue and ensure you receive your order or a full refund.